Our Guarantee to You (If carrier or we are in error)

Any product delivered to you that is damaged by carrier or not what you ordered, and we shipped it wrong, will be picked up from your work or home by UPS. The correct contents will then be shipped to you immediately, at no charge to you.

If you have had a allergic reaction to a skin care product we will accept the product back as long as at least 90% of the product is left. Simply send it back and we will refund your entire order.

Returns and Credits (If the error is made by the customer)

If decide you do not want the merchandise, simply return it to be restocked, follow below rules.
We accept returns of unopened, unused products only! We credit the FULL AMOUNT of the product upon return. The product(s) must be returned to us within 30 days of purchase. Please send your insured, postage-paid package to us via U.S. Mail, FedEx or UPS. This will ensure protection over loss and damages as well as prompt delivery. Shipping and handling fees are nonrefundable.

We Charge a 20% restocking fee for any product that is returned in its original condition and/or packaging.
Any shipping cost you incur to return the product to use will not be refunded.

If your package is returned to Name Brand Beauty marked as refused , unclaimed or undeliverable, and would like to have it reshipped to you, we will unfortunately need to charge the original shipping fee for the order.

Please note: Credit card credits take an average of 5 business days to be posted back to your account. Credits under $1.00 are not applicable for refund due to credit card processing fees. (If this information is not included, we will be unable to process your return.)

Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise